Privacy Policy for Saldanha Guest House

At Saldanha Guest House, we are committed to protecting the privacy and personal data of our guests. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with applicable data protection regulations.

1. Personal Data We Collect

When you book a stay or interact with us, we may collect the following personal data:

  • Name
  • Contact information (such as email address, phone number)
  • Payment information (credit card details, payment confirmation)
  • Identification documents (e.g., passport or ID number, as required by local regulations)
  • Booking details (including check-in/check-out dates and preferences)
  • Wi-Fi usage data (when using our free Wi-Fi services)

We only collect the necessary personal data required for managing your stay and complying with legal obligations.

2. How We Use Your Data

We use your personal data for the following purposes:

  • To process and confirm your booking
  • To facilitate check-in and check-out procedures
  • To communicate with you regarding your stay (via email or phone)
  • To comply with legal obligations, such as guest registration with local authorities
  • To provide customer support during your stay
  • To ensure Wi-Fi access during your stay
  • To improve our services and facilities through feedback collection

3. Data Sharing

We may share your personal data in the following instances:

  • Service Providers: We may share your information with third-party service providers (e.g., payment processors or cleaning services) who assist in the management of our services. These providers are bound by confidentiality agreements.
  • Legal Compliance: We may share your information with government authorities when required by law or local regulations (e.g., for guest registration purposes).
  • Security and Fraud Prevention: We may share data with relevant authorities in the event of suspected fraud or security incidents.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example, financial records may be kept for tax purposes for the duration required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights concerning your personal data:

  • Access: You may request a copy of the personal data we hold about you.
  • Rectification: You can request corrections to your personal information if it is inaccurate or incomplete.
  • Erasure: You may request that we delete your personal data, subject to legal or contractual obligations.
  • Restriction of Processing: You can request the limitation of processing your data in certain circumstances.
  • Data Portability: You can request to receive your data in a structured, commonly used format for transfer to another service provider.
  • Objection: You may object to the processing of your data for certain purposes (e.g., marketing).

If you wish to exercise any of these rights, please contact us at [your email/contact details]. We will respond to your request as soon as possible and within the legal timeframe.

7. Cookies and Tracking Technologies

When you visit our website or use our services, we may collect data through cookies or similar technologies to enhance your user experience. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Any updates will be posted on our website, and we encourage you to review the policy regularly.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Questão Essencial Unipessoal Lda
saldanhaguesthouse@gmail.com
Avenida Defensores de Chaves, 23
+351 911 781 002